Terms & Conditions
Effective date: February 1, 2026 · KnockKnockGO! is operated by Blue Collar Technologies ("we," "us," "our").
These Terms & Conditions ("Terms") govern your access to and use of the KnockKnockGO! platform and website at knockknockgo.com (the "Service"). By using the Service, you agree to these Terms.
Accounts
You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account. Business users are responsible for their own users and for the data they collect and manage.
Acceptable use
- Use the Service only for lawful purposes and in compliance with all applicable laws and carrier requirements.
- Do not misuse, disrupt, reverse-engineer, or attempt to gain unauthorized access to the Service.
- Do not use the Service to send unlawful, harassing, or unsolicited messages.
SMS / Text messaging program terms
KnockKnockGO! provides optional text-messaging features that let our business users communicate with people who have given consent (for example, homeowners confirming an appointment), and to send account notifications to our own users.
- Program description: messages may include appointment confirmations and reminders, on-the-way and scheduling updates, photo/document links, proposal and signature links, account notifications, and related customer-service replies.
- Consent: you will only receive messages if you opted in (for example, by providing your number and agreeing to texts). Consent is not a condition of any purchase.
- Message frequency varies based on your interactions.
- Message and data rates may apply depending on your mobile carrier and plan.
- Opt out at any time by replying STOP. You will receive a confirmation and no further messages from that sender.
- Help: reply HELP for assistance, or email support@knockknockgo.com.
- Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how mobile information is handled. We do not sell or share mobile opt-in data with third parties for marketing.
Customer data & compliance
Business users are solely responsible for obtaining any consents required to contact their customers, and for complying with all applicable laws (including the TCPA and CTIA guidelines) and carrier rules. You agree not to send messages to any person who has opted out.
Voice notes, the AI coach & property data
Voice notes. When you record a voice note or talk to Kloe, the AI Coach (including when Kloe reads replies out loud), the audio is sent to our service providers to be transcribed and turned into pin details. Audio and transcripts are stored with your company’s account and are visible to your company only.
Shared playbook (optional). If your company’s administrator turns on “Join the shared playbook,” the wording of objections and rebuttals your reps log is pooled with other participating companies to improve everyone’s coach. Before anything is pooled we remove customer names, addresses, phone numbers, emails, pricing and rep names, and pooled entries are not linked to your company, your reps or any pin. Only companies that participate can read the shared playbook. It is off by default.
Property names. When a rep records a homeowner’s name on a pin, that name (and only the name) is associated with the property address and may be suggested to reps of other companies who visit the same address. Phone numbers, emails, notes, statuses, and which company or rep recorded the name are never shared. Suggestions older than 24 months are not shown. A suggestion is only a hint; it is not saved to a pin unless a rep chooses to use it.
Removal. A homeowner (or anyone acting for them) can ask us to remove a name stored for an address by contacting us using the details below. We will delete it from property suggestions.
Service availability & changes
We may modify, suspend, or discontinue features of the Service at any time. We aim for high availability but do not guarantee uninterrupted service.
Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law.
Limitation of liability
To the maximum extent permitted by law, Blue Collar Technologies will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Service.
Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on this page with a new effective date.
Contact us
Questions about these Terms? Email support@knockknockgo.com.